“WHAT GETS MEASURED GETS DONE”

HOW WE MEASURE RESULTS

It would be impossible to gauge the effectiveness of a leadership coaching program without an objective, consistent, and quantifiable measurement tool. Over the past 15 years, Marshall Goldsmith, the founder of the “Stakeholder Centered Coaching Program” has developed a highly reliable system for measuring leadership effectiveness.

We deploy this technique, based on surveys administered online, at three intervals during a typical year-long “Stakeholder Centered Coaching” engagement: at the outset; a six month mini survey, to measure progress; and another at 12 months, to determine the overall effectiveness of the program (for longer programs).

These mini-surveys are customized to the specific leadership challenges associated with each subject, and are administered to a representative sample of key stakeholders—typically the subject’s employees, colleagues and superiors.

The results of these surveys are tabulated, aggregated and compared over time to yield a highly accurate picture of positive behavioral change over time.

Over 50% of respondents felt that leaders had improved in overall leadership effectiveness at a “+2” and “+3” level. Over 78% respondents felt leaders had improved at a “+1”, “+2” and “+3” level. Nineteen percent of respondents felt leaders did not change, while nearly 3% felt leaders got worse.

Involving stakeholders throughout the coaching process and using these mini-surveys as a leadership growth progress review are highly effective methods to increase successful leader’s effectiveness. These progress measures are done for all leaders choosing to enroll in our “Stakeholder Centered Coaching Program” (see below).

Approaches used for individual and team coaching are based mainly on following concepts and methodologies. Just to mention a few here:

» U-Theory (by C.Otto Scharmer) for individual coaching, team development and conflict management

» Solution and systems-oriented approach in coaching and organizational development

» 360° through in-depth interviews (individual 360 and GLOF by Marshall Goldsmith)

» Circle of Influence (by Steven Covey)

» Appreciative Inquiry (by Diane Whitney)

» Liberating Structures (by Henri Lipmanowicz & Keith McKandless)

» Ladder of Influence (by Chris Argyris)

» Open Space Technology (OST)

» World Café

» Learning organization based on Fifth Discipline (by Peter Senge)

» Resilience for individuals, teams and organizations using POWER model

» Change management concepts

» Conflict management concepts and tools (F. Glasl and U-theory)

COACHING & LEADERSHIP EFFECTIVENESS

Personal development and sharing of learnings and experiences are part of me. Here you'll find books and publications to different themes in the personal development, leadership effectiveness and communication area that have been guiding me and are still essential to me.

» What Got You Here Won’t Get You There (W. Goldsmith)

» Triggers (M. Goldsmith)

» Emotional Intelligence (D. Goleman)

» Now What? (L. Berman Fortgang)

» The first 90 days (M. Watkins)

» Getting to Yes (R. Fisher, W. Ury)

» The Power of Positive No (W. Ury)

» Fierce Conversations (S. Scott)

» Breaking the Rules (K. Wright)

» Now, Discover Your Strengths (M. Buckingham, D. Clifton)

» The Purpose Linked Organization (A. Love, M. Cugnon)

» Appreciative Leadership (D. Whitney, et al.)

» The Art of Power (T.N. Hanh)

» Selbsthilfe in Konflikten (F. Glasl)

» Beratung ohne Ratschlag (S. Radatz)

» The Pyramid Principle (B. Minto)

TEAM & ORGANIZATIONAL DEVELOPMENT

» “SPRINT: How to Solve Big Problems and Test New Ideas in Just Five Days” (Jake Knapp)

» Liberating Structures – The Surprising Power of Liberating Structures – Simple Rules to Unleash a Culture of Innovation
(Henri Lipmanowicz & Keith McCandless)

» Trust in a Balance (Shaw)

» Coaching for Performance: GROWing Human Potential and Purpose
(J. Whitmore)

» Simplicity, the new competitive advantage (B. Jensen)

» Appreciative Inquiry: A Positive Revolution in Change
(D. Cooperrider, D. Whitney)

» Leading Change (J. Kotter)

» The Dance of Change (P. Senge et al.)

» The Purpose Linked Organization (A. Love, M. Cugnon)

» The Leadership Pipeline: How to Build the Leadership-Powered Company (R. Charan, et al.)

» The Fifth Discipline (P. Senge)

» Methode und Techniken der Organisation (G. Schmitz)

» Praktische Organisationswissenschaft
(R. Wimmer, J. Meissner, P. Wolf)

» Einführung in die systemische Organisationsberatung
(R. Königswieser, M. Hiltebrand)

» OE-Prozesse initiieren und gestalten (W. Häfele)

» Einführung in die Gruppendynamik (O. König, K. Schattenhofer)

» Dynamik in Gruppen (E. Stahl)

» Konflikt-Transformation (B. Conrad, B. Jacob, P. Schneider)

» Konfliktmanagement: Ein Handbuch für Führungskräfte, Beraterinnen und Berater (F. Glasl)

» Konfliktmanagement: Konflikte erkennen, analysieren und lösen
(G. Schwarz von Gabler)

» Praxishandbuch für die Nachfolge im Familienunternehmen
(W. Kempert)

» Nachfolge im Familienunternehmen (H.G. Huber, H. Sterr-Kölln)

BUSINESS SOLUTIONS

» Essential Manager’s Manual (DK)

» Seven Habits of Highly Effective People (S. Covey)

» In Search of Excellence (T. Peters, R. Waterman)

» Built to Last (J. Collins, J. Porras)

» From Good to Great (J. Collins)

» Managing the Unexpected (K. Weick, K. Sutcliffe)

» Diffusion of Innovation (Rogers)

» The Hidden Power of Social Networks (R. Cross, A. Parker)

» Marketing Management (Kottler)

» How Customers Think (G. Zaltman)

» Winning Behavior (Bacon & Pough)

VIDEOS

Team Effectiveness

» Liberating Structures – Interview with Henry:

» Agile Organization:

TED Talk: The fearless Organization: Psychological Safety
Learning taking risks and overcoming fear to foster innovation by Amy Edmondson.
https://www.youtube.com/watch?v=LhoLuui9gX8

Interview with Amy Edmondson
https://www.youtube.com/watch?v=lEJ-RyiGjU8